On the arrival of the 35th international consumer rights day in Inner Mongolia, the company closely around quality and brand, the quality management, grasping the propaganda promotion, monitoring public opinion safe, the whole system in the "quality of service management ability to ascend" theme activities. This activity, is the second time since 2016 in Inner Mongolia company during the period of "3.15" large service quality management, and brand promotion activities, improve the capacity through the activity, not only improve the ability of company quality measuring overall control of Inner Mongolia, and vigorously promote the enterprise quality management idea, shows the broad masses of customers in China oil sales company in Inner Mongolia "sufficient amount of oil, the real FeiYou commodity, and standardized service attentively" brand image.
Subordinate units during the activity, and the new mount guard the depot management to sign the "good faith management, quality measurement pledge" more than 1940, in the quality, measuring, management service for the general consumer commitment, further strengthening the construction of "good faith" enterprise quality. This theme activity, the company leadership attaches great importance, early deployment, careful arrangement. On February 21st, March 21, "management ability to ascend" and "propaganda and public opinion monitoring" two phases, to carry out the activities publicity, management defect diagnosis, oil quality measurement spot check, public opinion monitoring and dispute resolution and signed "the good faith management, quality measurement pledge" five activities.
Inner Mongolia company in Inner Mongolia daily published titled "strict with product quality dedicated clean energy" in a series of articles, and the economic life of Inner Mongolia channel "city full contact" jointly stage 3 promotional programs; Belongs to the hulunbuir, tgo, ordos, la shan branch in the local well-known radio quality advertising, wulanchabu, baotou branch invited local television entered the library standing experience, two levels of the company within the public WeChat ID release quality, brand information, publicity of enterprise marketing concept, product knowledge and quality service control ability construction, shaping the image of the social respect, let the customer trust. "3.15" on the same day, sales company to guide the ordos in Inner Mongolia branch attended the local industrial and commercial bureau and other departments jointly organized more than "3.15 international consumer rights day and kangbashi district to create 'counterfeit and inferior commodities city" large-scale publicity and interactive activities with customers, hulun buir, tgo, chifeng, xilingol, wulanchabu, bayinnaoer, wuhai, la shan eight sales branch in local government organizations "unconcerned" network integrity, consumption activity, belonging to 11 units carry out theme campaign in 97 gas station, in setting display boards in total more than 220 blocks, distribute publicity materials more than 34500 copies of accept customer consultation of more than 14500 people. The leaders of the two companies participated in the "3.15" live event and interact with customers.
During the activity, ordos, la shan branch through the way such as Internet soliciting customer input more than 760 article, utilize modern, wulanchabu, baotou, la shan, xilingol, deer, huo coal seven units invited more than 210 clients into the oil depot laboratory quality inspection (room), bayinnaoer branch to send product knowledge to the countryside, further to listen to the customer demand, to strengthen the interaction with customers.
During the activity, Inner Mongolia, two surveillance organization for more customer complaints, urban and rural areas, the province of high-speed road station has carried on the special inspection, all units subordinate to 21 operation depot, examined 525 gas station, two-stage sampling 1313 batch sample, 2976 oil gun, find and rectification of various kinds of management issues more than 140.